For those who may be required to, or wish to manage teams as part of their career development and for those who are required periodically to deputise in a team leader role.

“I feel I now know where to start to help my staff work as a team – I have loads of ideas now and can’t wait to get back to try them” – Melanie Abbott, Team Leader Telecommunications


To provide guidance on how to deal with commonly occurring issues for new team leaders, including how to conduct yourself as a team leader and to provide a foundation in the core areas which delegates need to develop in order to become competent and confident team leaders.


By the end of the course, delegates will:

  • Understand the scope of the team leader role and the responsibilities and challenges which this brings including the changes in behaviours which may be required.
  • Recognise the importance of consistency when managing people and to deal with issues promptly when they arise
  • Recognise the scope of their role and when to refer and seek advice
  • Be able to highlight the reasons for and importance of record keeping – knowing what and when to record information.
  • Understanding the fundamentals of duty of care as a team leader
  • Be able to communicate in an appropriate manner and to liaise with other staff members, managers and team colleagues.
  • Know what to record, when and how and when to instigate formal procedures
  • Be able to highlight their own development needs to become an effective team leader.

Course Cost

£245.00 plus VAT. Duration 1 day.
Held at Challenge Training and Conference Centre


Future Team Leaders – Brochure


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