This course is for individuals who are required to make and take calls to communicate effectively with customers, suppliers or colleagues.


This is a practical workshop that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.

“I’ve grown in confidence since attending the course”

Emma Davies, Customer Service Administrator


By the end of the course, delegates will:

  • Understand the advantages and limitations of their own telephone style, and identify development areas.
  • Know how to make a positive impression and use active listening and effective questioning.
  • Recognise the challenges of communicating over the telephone and how to overcome
  • Use techniques to be more effective over the telephone and make the customer feel valued
  • Plan telephone calls successfully
  • Manage “difficult” calls, while remaining calm and in control.

Course Cost

£285.00 plus VAT. Duration 1 day.
Held at Challenge Training and Conference Centre

Upcoming Course Dates

  • Friday 8th November, 2024
  • Thursday 20th March, 2025
  • Tuesday 30th September, 2025

Please contact us for availability.


Effective Telephone Techniques – Brochure