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Overview & who should attend

5 x half day interactive Zoom training sessions + One to One Coaching Supervision session & additional tutorial support

Ideal for those who are required to coach others within their organisation either as a line manager or where coaching forms part of their job role. Participants must have access to at least one coachee during the course to undertake a minimum of six hours of coaching outside of the course sessions.

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  • To equip participants with the knowledge, understanding and practical skills to become an effective workplace coach.
  • To enable delegates to recognise the merits of a coaching culture within teams and the wider organisation, and how to use a coaching style of leadership to enable others to develop to their full potential.


Session 1 – ILM Induction – Understanding Coaching & the ideal coach

  • Induction to the qualification, resources and tutorial support
  • Coaching, mentoring, counselling etc., definitions – where and when to use each (and when to ask for help).
  • Coaching in an organisational context ‐ benefits, advantages and application.  The link to organisational and individual performance management.
  • Styles of coaching and cultural fit
  • The ideal coach
    • Knowledge, skills and behaviours of an effective coach/ mentor; The role of emotional intelligence and intuition; values, beliefs and attitudes ‐ impact on perspectives; personality preferences and traits within a coaching context.

Session 2 – Preparing to Coach

  • Establishing ground rules and setting off on the right track – the coaching contract.
  • Contracting ‐ principles, content and structure
  • Ethical and legal aspects of coaching, professional codes of conduct
  • Establishing the relationship and 2 / 3 way contracting (manager, coachee etc)
  • Coaching frameworks and models (GROW / KASH / OSKAR).
    • How to use each of the models and when they are appropriate.
  • Barriers to coaching – ethical considerations
  • Guidance towards first assignment + tutorial time as required.

Session 3 – Forming & Managing Relationships

  • Managing relationships ‐ establishing rapport
  • Dealing with potential conflicts & differing opinions
  • Conducting a coaching session
  • Principles for providing feedback and techniques for challenging assumptions
  • Changing your coaching style and recognising when this may be beneficial.

Session 4 – Coaching in practice – what’s your style?

  • Coaching practice and reviewing your own performance as coach
    • Plan an organise the session including setting the scene/contract; use diagnostic/assessment tools and a range of feedback; use push/pull & effective questioning, listening and challenging; agree learning goals and explore how to overcome barriers; record outputs & next steps
  • Guidance and feedback from peer group and course tutors.

Session 5 – Reviewing own performance as a coach

  • Reviewing your own practice – tools and techniques
  • Judgement on areas for development, looking at:
    • Knowledge, skills and behaviours
    • Conducting the session
    • Relationships
    • Ethics and Professional Standards
  • The way forward – Personal Development Planning

One to One coaching Supervision Session

Practical application of coaching concepts with comprehensive feedback from tutor on coaching practice.  This will be delivered at a date and time which is mutually agreed by the tutors and the participants and will contribute towards the development planning and reflective practice required on the course.


  • 1 x written assignment on understanding good practice in workplace coaching
  • 1 x coaching diary *
  • 1 x reflective review on ability to coach and CPD.

*6 hours coaching minimum required


The course commences on

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Venue : ONLINE 

Cost per delegate £895 + VAT fully inclusive of registration fees, tutorial support between sessions and marking.

Full Course Overview

ONLINE ILM Level 3 Award in Effective Coaching Full brochure


What is the ILM?

By completing this programme you can be sure you will be gaining a recognised and prestigious qualification through a well known and respected awarding body. The ILM is Europe’s largest independent leadership and management awarding body with more than 85,000 candidate registrations each year. ILM is also a leading professional membership body with a growing membership of more than 22,000 practising managers.

Why complete the programme through Challenge Consulting?

Challenge Consulting are one of the oldest established ILM centres with a proven track record of delivering excellent programmes. For this reason the Challenge Consulting has been awarded “direct claim” status by the ILM, which allows assessment decisions to be made immediately by the assessors, due to their commitment to quality of delivery and ability to make programmes applicable and relevant to attendees.  We have been the largest provider for ILM qualifications in the East Midlands since 2012, registering more students each year than any other ILM Centre.

Programme delivery

Challenge Consulting have an ethos of tailoring delivery to participants in order that they can directly apply what they have learned within their work. Group sizes are kept to a maximum of 12, with usual group size being between 6 and 10 to allow participants opportunities to discuss topical issues and to create action plans and explore techniques and strategies within the sessions.