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Overview & Who Should Attend

This course is suitable for both established team leaders and those who find themselves newly promoted into a team leader role and is designed to help navigate the issues related to managing and co-ordinating the work of small teams.  It covers all of the core elements required to build confidence when managing others including how to set and manage goals for individuals and teams, communicate effectively, give timely feedback in the right way and create conditions for productive working.  The course does not have any formal entry requirements, however participants must be either practising or potential team leaders in order to be able to gain the most from the course in terms of applying the learning and obtaining feedback from the workplace for development purposes.   The course is delivered in a practical way to appeal to a variety of learning styles and to encourage participation.

Course Flyer and dates

November 2024

March 2025

November 2025


What to expect from the course delivery

The course covers the core elements which we believe are critical to excel in a team leader or supervisor role and not just the elements which the ILM require to pass the qualification. We will deliver the topics in a participative and engaging way using case studies and real life examples which ensures relevance and practical application within the workplace.

By the end of the course participants will :

  • Have a better understanding of the knowledge, skills and behaviours to perform well within a team leader role including the difference between authority and accountability.
  • Be more competent and confident when managing small teams of people within the workplace.
  • Have learned techniques to enhance performance of individuals and teams through motivation, delegation and allocation of work.
  • Be able to communicate more effectively to individuals and teams including briefing others
  • Know how to deal with a range of challenging situations in an appropriate manner, including giving feedback in the right way

Course Structure

This is a 4-day course spread over 2 months

  • Day 1 – Understanding the role of the team leader and leading by example; making the transition from friend to supervisor; seeking and acting on feedback from others; how to set SMART objectives for your team and individuals.
  • Day 2 – Understanding how to be an effective communicator; modes and methods of communication and when and how to use them.
  • Day 3 – Understanding management styles; characteristics of an effective leader; motivational drivers and effective delegation techniques
  • Day 4 – How to manage performance, an overview key legislation relevant to team leaders; appraising others and giving feedback in the right way.


  • 1 x short answer assessment on leading others
  • 1 x reflective review on effectiveness as a team leader/supervisor, including a personal development plan based on feedback from others

Venue and Fees

Venue : Challenge Consulting, Nottingham

Cost per delegate £750 + VAT fully inclusive of ILM registration fees

Full course overview

ILM Level 2 Leadership & Team Skills Overview


What is the ILM?

By completing this programme you can be sure you will be gaining a recognised and prestigious qualification through a well known and respected awarding body.   The ILM is Europe’s largest independent leadership and management awarding body with more than 85,000 candidate registrations each year and is part of City & Guilds Group.

Why complete the programme through Challenge Consulting?

Challenge Consulting are one of the oldest established ILM centres with a proven track record of delivering excellent programmes. For this reason the Challenge Consulting has been awarded “direct claim” status by the ILM, which allows assessment decisions to be made immediately by the assessors, due to their commitment to quality of delivery and ability to make programmes applicable and relevant to attendees.

Programme delivery

Challenge Consulting have an ethos of tailoring delivery to participants in order that they can directly apply what they have learned within their work. Group sizes are kept to a maximum of 12, with usual group size being between 6 and 10 to allow participants opportunities to discuss topical issues and to create action plans and explore techniques and strategies within the sessions.