1          Policy Statement

It is the policy of Challenge Consulting to allow students an opportunity to appeal against any assessment decision where they feel that the assessment procedures have not been properly conducted or where they believe that the decision is unfair.

This applies whether the assessment event or decision is:

  • Formative or summative
  • Graded or ungraded
  • Made by an individual assessor or a course team with or without internal verification.

All efforts should be made to resolve problems using the Informal Procedure described in Stage 1 in order to avoid the need to involve the Formal Procedure described in Stage 2.

2          Scope

This policy and procedure applies only to internal assessments.  It does not deal with externally assessed pieces for which the awarding bodies have published their own Appeals Procedure.

3          Legislation

The Human Rights Act 1998 applies to the operation of this policy.

4          Responsibilities

All staff have a responsibility to give full and active support for the policy by ensuring

4.1       the policy is known, understood and implemented

5          Actions to Implement and Develop Policy

Informal Procedure – Stage 1 

Any student wishing to question an assessment decision should bring the matter to the attention of the Course Director/Centre Manager or assessor as quickly as possible and certainly within one working week of receiving the assessment decision.

If the assessment decision results from a Course Team meeting the Centre Manager/Course Director will explain the meeting decision to the student.

If agreement cannot be readily reached, the assessor should bring the situation to the attention of the Centre Manager/Course Director who should arrange for a second assessment of the permanent evidence (script, report, recording, etc) if this has not already been undertaken as part of the Challenge Consulting internal verification processes.

In consultation with the student and in light of any additional opinion obtained, a decision may be made to:

  • Accept the original decision.
  • Modify the decision.
  • Re-assess the student practically or verbally.

This should take place within two weeks of the original decision being questioned and in all cases written evidence of the decision to retain or modify the student assessment mark must be recorded

If having completed all the above, the student believes that there are still grounds for appeal then the Course Leader/Centre Manager should be informed in writing and the formal procedure described in Stage 2 should be invoked.

Formal Procedure – Stage 2 

The student should complete Section 1 of the Candidate Appeal Form (CA1), the Centre Manager/Course Director assisting the student as necessary.

Within one working week the Centre Manager/Course Director will meet with an approved tutor who has not been involved in the Internal Verification process for this script to date (or where necessary seek advice from the External Verifier for the relevant awarding body).

A meeting will be held to review the evidence available, consider whether further information is required and act accordingly. The following should be included if appropriate:

(i)         The assessed work and any mark sheets/notes

(ii)        Section 1 of form CA1.

(iii)       Evidence from a second assessor, where the student work has been second       marked.

(iv)       Whether any equality issues has influenced the original assessment, whether    these have been raised by the student within their submission or not

A decision will be reached as soon as practically possible and in line with timescales for the appropriate Accrediting Body.

Records of the appeal are to be retained on the course file and made available to the External Verifier for the relevant awarding body.